Corporate Services Associates Human Resource services deliver next-generation benefits, pairing business outcomes with cost savings to drive high performance.

It is a moving target, and CSA understands that leading companies are looking for the most innovative Human Resource provider.

That is why our next-generation Human Resource services use effective, customized methods to identify the best talents. CSA provides service in the areas of:

"We got a chance to express emotions and situations that we are not able to express on the job. I liked how the presenter delivered the content."

K. Laing

"Our Human Resource department was not in a position to handle the effects of a redundancy exercise. Lesley-Ann and her team stepped in and fixed all our issues. Her PR and people skills were on point. We could not have survived without her"

VP,Human Resources

Financial Institution

It's OUR Business To Help YOUR Business.

• Staff Acquisition/Head Hunting
• Job Fair Coordination
• Staff Management
• Policies and Procedures Development
• Change Management
• Organizational Development
• Crisis Management

"As an international organization with hundreds of employees ,It was critical for us to get the right staff in a limited time and CSA exceeded our expectations. Well done." J. Borego

Corporate Services Associates Ltd. invests in modern infrastructure, and superior work strategies to deliver quality performance cost effectively. Our Contact Centre service offerings include:

• Customer Service
• Debt Collections
• Technical Support
• Sales
• Chat
• Appointment Setting and Lead Generation
• Surveys

Outsourcing to our call centre is an effective way to increase and spread customer awareness about your product or service without being hassled by sending out advertisements.

Corporate Services Associates' professional and customer oriented team excels in providing customized service solutions to fit your needs.

It's OUR Business To Help YOUR Business.

We work closely with our clients to create scripts, and other tailored documents to suite your campaign needs. CSA team leaders are with you step-by-step while providing answers when you need it.

Our consulting programs are designed to meet a variety of client needs such as:

• Contact Centre Consultation
• Contact Centre Management
• Call Centre Operation
• Contact Centre Staff Recruiting and Training

Our client base includes organizations within North America, Europe and CARICOM. The management team consists of experienced, professional and motivational leaders with years of experience in the customer service industry.

" Corporate Services Associates provided the solutions needed to grow our client base. The team always exceed our expectations and will always be a part of our organization." - J. Collins

Corporate Services Associates is known for their personalized training programs designed to help develop a mindset dedicated to delivering world class service to both external and internal customers. An advantage of this training program is that it helps with the building of employee loyalty.

Some of the benefits of the CSA Training Program include:

• Organizational and personal development
• Increase market share
• Reduction in employee turnover
• Increased revenue
• Leader in your industry

The concepts, strategies and exercises during training are facilitated by professional training facilitators.

Our training program comes in the form of workshops that includes role plays, everyday scenarios, group activities, workbook assignments, end off training evaluation and team building, as well as onsite and offsite post training activities and International Accreditation.

"It was a great training, enjoyed every moment. Thanks"

"Keep up the good work"

"Great Job!,Enjoyed every class"

HEART/NTA Call Centre Ops.Trainers

It's OUR Business To Help YOUR Business.

The success of our training program is based on continuity of information flowing to the participant over a period of time. Even after the training is completed, there are ongoing activities to keep employees engaged and focused. Some areas of training include:

• Customer Service
• Voice and Accent Neutralization (American)
• Effective Team Building
• Conflict Management
• Call/Contact Centre Operations
• Diploma in Call Centre Management
• Boss versus Coach
• Telephone Etiquette and Call Handling Skills
• Job Interview Coaching and Resume Writing
• Management of Time and Stress
• The Professional Receptionist
• Supervisory Management
• Training of Trainers

The bottom line is that participants will, through unique techniques, help to raise the bar of organizations and their personal development.

CSA, through  EduQual offers Internationally accredited certification program for Customer Service professionals including a Diploma in Call Centre Management.

CSA has attained the prestigious status of the only EduQual "Recognized Training and Examination Centre" in Jamaica.

"This customer service training session was perfect" - N. Samuels