Corporate Services Associates is known for their personalized training programs designed to help develop a mindset dedicated to delivering world class service to both external and internal customers. An advantage of this training program is that it helps with the building of employee loyalty.
Some of the benefits of the CSA Training Program include:
- Organizational and personal development
- Increase market share
- Reduction in employee turnover
- Increased revenue
- Leader in your industry
The concepts, strategies and exercises during training are facilitated by professional training facilitators.
Our training program comes in the form of workshops that includes role plays, everyday scenarios, group activities, workbook assignments, end off training evaluation and team building, as well as onsite and offsite post training activities and International Accreditation.
"It was a great training, enjoyed every moment. Thanks"
"Keep up the good work"
"Great Job!,Enjoyed every class"
HEART/NTA Call Centre Ops.Trainers
It's OUR Business To Help YOUR Business.
The success of our training program is based on continuity of information flowing to the participant over a period of time. Even after the training is completed, there are ongoing activities to keep employees engaged and focused. Some areas of training include:
- Customer Service
- Voice and Accent Neutralization (American)
- Effective Team Building
- Conflict Management
- Call Centre Operations
- Diploma in Call Centre Management
- Boss versus Coach
- Telephone Etiquette and Call Handling Skills
- Job Interview Coaching and Resume Writing
- Management of Time and Stress
- The Professional Receptionist
- Interview Skills for the Executive
- Training of Trainers
The bottom line is that participants will, through unique techniques, help to raise the bar of organizations and their personal development.
CSA, through the London Centre of Management offers the first Internationally accredited certification program for Customer Service professionals including a Diploma in Call Centre Management.
CSA has attained the prestigious status of he only LCM "Recognized Training and Examination Centre" in Jamaica.
"This customer service training session was perfect" - N. Samuels